What should the customer know about your pricing?
Every project is different, so pricing depends on the scope of the work, complexity, and turnaround time. The more information you can provide upfront about what you need, the more accurate I can be with my estimate. I’m always happy to discuss your project first so you have a clear understanding of the cost before we get started.
What is your typical process for working with a new customer?
I start by asking questions—and usually quite a few! I want to understand your business, your goals, and what you envision for the project. From there, I take your ideas and turn them into a creative direction and finished design.
Once I have everything I need, I’ll provide a timeframe for the initial concept or concepts. After you’ve had a chance to review them, we’ll work together on revisions and fine-tuning until we arrive at a final design you’re happy with.
Communication is a big part of my process. I want my clients to feel comfortable sharing their ideas and feedback throughout the project.
What types of customers have you worked with?
Over the years, I’ve had the opportunity to work with clients across a wide variety of industries, including law firms, healthcare, restaurants, construction, manufacturing, mortgage and financial services, toy companies, skilled trades, professional services, and many others.
That variety is one of the things I enjoy most about what I do. Every business is different, and I enjoy learning about each client and finding the right creative approach for their particular audience and goals.
What advice would you give a customer looking to hire a designer?
Don’t be afraid to ask questions and have a conversation before hiring someone. If possible, meet in person or schedule a phone call. You want to make sure the designer understands what you’re looking for and, just as importantly, that you feel comfortable working together.
Good communication is extremely important. Look for someone who listens, responds in a timely manner, welcomes your input, and makes the process feel collaborative. And, of course, take a look at their previous work to make sure their design abilities are a good fit for what you need.
What should customers think through before contacting a designer?
The more information you can provide at the beginning, the smoother the design process will be. Think about what you’re trying to accomplish, who your audience is, what materials you need, your preferred style, your timeline, and any examples or inspiration you’d like to share.
It’s also helpful to ask how the designer handles revisions, how many rounds of revisions are included, and what final file formats you’ll receive.
When providing revisions, I recommend putting your feedback in writing whenever possible. It keeps everything organized, avoids misunderstandings, and makes sure no requested changes are overlooked.
Most importantly, you don’t need to have everything figured out before contacting a designer. Part of my job is helping you take those initial thoughts and ideas and turn them into something clear, cohesive, and professional.