What should the customer know about your pricing (e.g., discounts, fees)?
Pricing really varies based on scope of project and turnaround time. The more information the customer provides upfront ensures a more accurate estimate.
What is your typical process for working with a new customer?
I ask lots of questions. I try to understand what each client envisions. I can then transform their ideas into finished designs. Based on each project and scope, once I have all the information I need, I give clients a working timeframe (or on when the concept(s) will be ready). Once the concept is presented, I work with clients on any revisions and tweaks. This continues until my clients are satisfied with the final design.
What types of customers have you worked with?
In the past 18 years, I was so fortunate to work with a wide spectrum of industries: law firms, healthcare companies, a toy company, restaurants, mortgage companies, construction, manufacturing and various trades companies, etc ... Too many to list.
What advice would you give a customer looking to hire a provider in your area of work?
Ask questions, meet in person if possible (distance), talk on the phone to make sure both parties are compatible. It's also important to follow your instincts. Hire someone who communicates well and responds to your messages quickly.
What questions should customers think through before talking to professionals about their project?
Provide as much information as possible. Ask a designer if they have a creative brief. This is a "getting to know you" and lays a good working foundation for any upcoming projects. By using this, it allows open communication between the professional and contractor. It's also a good idea to ask about how many rounds of revisions are allowed once you see the concept(s). Make sure your instructions for revisions are clear. Follow up with change requests in writing (not over the phone). Make clear in the beginning what type of final files you prefer once the project is finalized.